Dementia Care Services

Dementia can be very distressing, not only for the person living with it but also for their family and friends who witness the effects of the disease on their loved one.

Dementia does not mean an end to a good, enjoyable life. Our support is designed to provide help where needed, ensuring that a person with dementia can live as well as possible. Every person with dementia is a unique individual, and we teach our care staff to interact with each client on a human level, stressing the importance of the person’s life story and connecting with them through reminiscence and familiarity.


Our Dementia Services:

Our care staff are trained in dementia care and undertake mandatory refresher training each year, so they are always up to date with the latest dementia care practices.

  • Care Supervisors monitor each care package and communicate regularly with the care staff so that the package can be amended if care requirements change.
  • Care staff are trained to encourage clients who are apprehensive or nervous about personal care to feel more comfortable. They provide dignified, person-centred care, promoting independence.
  • Regular care staff ensure that the client and care worker get to know each other well. This is of particular importance for people living with dementia. We have vast experience in caring for people who are living with dementia and have been a trusted care provider for Westminster, Brent, Hammersmith & Fulham and Kensington & Chelsea social services since 2008.
  • We understand the importance of strong communication and keeping family updated with developments. We aim to put your mind at rest, knowing that your loved one is in good hands and that you will be notified of any changes.


People with dementia are still people, they still have stories and they still have character, they just need to be interacted with on a human level”

Chris Doherty, Managing Director, Healthvision

Click on the links below for more information on Dementia:

Case Study

Mrs T is 86 and lives with Alzheimer’s Disease. She lives alone, has very little family support (except her cousin June who lives in Manchester) and is prone to self-neglect. In June 2015 Mrs T was referred to us by the dementia team at Westminster City Council. We arranged a joint visit with the social worker and Mrs T’s cousin to try and give Mrs T familiarity and reassurance during our care assessment. During this assessment we tried to learn as much as possible about Mrs T’s past, what her interests were and what made her happy. From this we designed a care plan which included weekly visits to her local park as this is something that Mrs T and her husband used to do together, making it a great way for Mrs T to reminisce and recall fond memories.

Mrs T will sometimes not open the door, but our care staff are trained to use techniques to encourage her to let them in, for example by using names familiar to Mrs T, telling her that ‘June had sent them to check on her’. Our care staff wait until Ms T has taken her medication and until she had eaten her food, or if appropriate a snack is left out for her to eat later. They always check the bin to ensure no medicine or food has been thrown away by Mrs T. Mrs T is now living safely and happily and has a much improved wellbeing.

Studio portrait of a senior woman posing against a white background

“I have always found Healthvision professional and positive in their attitude. I have had reports back from service users who have found Healthvision managers and care assistants to be friendly, supportive and very friendly”.

– Janet, Social Worker, Westminster Social Services